FAQ

Frequently Asked Questions

How long does production take?

All products are made to order. Production typically takes 2–7 business days before your order is shipped. More detailed information for each product can be found in the respective product description.

How long does shipping take?

Shipping times vary depending on your location and the product ordered. Please refer to the product description for estimated delivery times.

Why did my order arrive in multiple packages?

Some products are fulfilled by different production partners. If your order contains items from multiple collections, they may be shipped separately and arrive on different dates.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. If your order ships in multiple packages, you will receive tracking details for each shipment.

Can I change or cancel my order?

Because all products are made to order, changes or cancellations can only be made within a limited time after the order is placed. Please contact us as soon as possible if you need assistance.

Do you accept returns or exchanges?

Since all items are custom-made, we generally do not accept returns or exchanges for incorrect sizing or buyer's remorse. However, if your item arrives damaged, defective, or incorrect, please contact us and we will make it right.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund if applicable.

How do I choose the right size?

Each product page includes a detailed size guide. We recommend checking the measurements carefully before placing your order. To find your best fit, take a similar garment you already own and lay it flat on a level surface. Measure it and compare the measurements to our size chart. This will help you choose the size that fits you most accurately.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on the destination.

Will I have to pay customs fees or import taxes?

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer.