{"title":"FAQ","description":"\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3\u003eHow long does production take?\u003c\/h3\u003e\n\u003cp\u003eAll products are made to order. Production typically takes 2–7 business days before your order is shipped. More detailed information for each product can be found in the respective product description.\u003c\/p\u003e\n\u003ch3\u003eHow long does shipping take?\u003c\/h3\u003e\n\u003cp\u003eShipping times vary depending on your location and the product ordered. Please refer to the product description for estimated delivery times.\u003c\/p\u003e\n\u003ch3\u003eWhy did my order arrive in multiple packages?\u003c\/h3\u003e\n\u003cp\u003eSome products are fulfilled by different production partners. If your order contains items from multiple collections, they may be shipped separately and arrive on different dates.\u003c\/p\u003e\n\u003ch3\u003eHow can I track my order?\u003c\/h3\u003e\n\u003cp\u003eOnce your order has shipped, you will receive a confirmation email with tracking information. If your order ships in multiple packages, you will receive tracking details for each shipment.\u003c\/p\u003e\n\u003ch3\u003eCan I change or cancel my order?\u003c\/h3\u003e\n\u003cp\u003eBecause all products are made to order, changes or cancellations can only be made within a limited time after the order is placed. Please contact us as soon as possible if you need assistance.\u003c\/p\u003e\n\u003ch3\u003eDo you accept returns or exchanges?\u003c\/h3\u003e\n\u003cp\u003eSince all items are custom-made, we generally do not accept returns or exchanges for incorrect sizing or buyer's remorse. However, if your item arrives damaged, defective, or incorrect, please contact us and we will make it right.\u003c\/p\u003e\n\u003ch3\u003eWhat should I do if my item arrives damaged?\u003c\/h3\u003e\n\u003cp\u003ePlease contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund if applicable.\u003c\/p\u003e\n\u003ch3\u003eHow do I choose the right size?\u003c\/h3\u003e\n\u003cp\u003eEach product page includes a detailed size guide. We recommend checking the measurements carefully before placing your order. To find your best fit, take a similar garment you already own and lay it flat on a level surface. Measure it and compare the measurements to our size chart. This will help you choose the size that fits you most accurately.\u003c\/p\u003e\n\u003ch3\u003eDo you ship internationally?\u003c\/h3\u003e\n\u003cp\u003eYes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on the destination.\u003c\/p\u003e\n\u003ch3\u003eWill I have to pay customs fees or import taxes?\u003c\/h3\u003e\n\u003cp\u003eInternational orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer.\u003c\/p\u003e\n\u003ch3\u003eAre your products sustainably made?\u003c\/h3\u003e\n\u003cp\u003eOur products are made on demand, which helps reduce overproduction and unnecessary waste compared to traditional mass manufacturing.\u003c\/p\u003e\n\u003ch3\u003eHow can I contact customer support?\u003c\/h3\u003e\n\u003cp\u003eYou can reach us through our contact form or by email. We aim to respond to all inquiries within 24–48 business hours.\u003c\/p\u003e","products":[],"url":"https:\/\/zozele.com\/collections\/faq.oembed","provider":"ZOZELE","version":"1.0","type":"link"}